Testimonials from our valued clients:
First Choice Mgt. Team,
Just wanted to take a moment and say it’s been a real privilege and pleasure—thank you. Thank you for providing consistent and dependable property management service over the years and leaning forward towards making HTV HOA an enjoyable experience (as well as PLC HOA previously).
Take care and perhaps our paths may cross again in the future.
Kind regards,
- C Bowen, Owner at HTV HOA
Michelle has been very helpful with her professional service and does it with a smile. I give her service an A+ and Michelle has always been there when there is a problem. Thank you so much for everything.
-J Park, Owner at CP HOA
Marissa H is magical and miraculous. She is very very helpful and quick and updated. Thanks a lot to both Marissa and Brian. Michelle Medina is a knowledgeable and kind-hearted employee. We are proud of her and happy.
_ D. Maheshwari, Owner at TCMHOA
I would like to comment on the service provided by the team. An organization can only do so much, it’s what the employees do that makes a difference. Recently, I had a minor concern regarding the HOA services.
I made contact with Saul and his dedication to customer service is, without reservation, exceptional. He immediately addressed my concern, was an active listener, and had effective communication. Saul is an employee who expresses true value and genuinely cares about his clients. Cheers to Saul. We are very fortunate to have him!
_ P. Willenborg, Owner at MH at TCHOA
Marissa and Brian are a wonderful team in our HOA. Polite and pleasant and helpful and handy. we are proud of them and keep them around for desired outcomes.
_D Maheshwari, Owner at TCM HOA
Good day staff,
I just wanted to take a moment to thank Michelle for the wonderful work she does in her customer service and for taking the time to listen to her customers.
Michelle is an individual that I had to deal with on an issue at my residence, in Highland, CA. 92346 on a parking issue that my neighbors continuously have along with a citation that I had received pertaining to a parking violation. I reached out to her and she was kind enough to listen to my concern along with resolving the issue. She is kind with her words and always returns my call on a timely basis. Living a very busy life, dealing with Ms. Medina had made my day.
I just wanted to thank you for being such an inspiration to me along with my family.
Thank you again,
_ LGalindo, MSN, MHA, FNP, RN,CNOR, ASPAN, SGNA, ONS, AORN, Owner at HE HOA
Michelle,
Thank you for taking the time to personally reach out anytime there is a question or concern. Your effort to personalize the experience between the management team and owners does make a difference. I appreciate that you make time for calls and communication.
Sincerely,
_April Smith, Owner at TC HOA
Michelle Medina, I just wanted you to know how much I appreciate you! You and your team have done an amazing job by always keeping me informed of the status of my rental property on Jubilee. Michelle you have always informed me if anything needs to be kept up whether it be fence needs painting or the tenant has an issue with the yard or something as simple as the trash can put back where they belong. I just wanted you to know over the last 9 years that it hasn’t gone unnoticed. I honestly wish that other Association’s work ethics and concerns were half as good as yours. You deserve praise, and this email is passed due in sending to you!
_Mr & Mrs Hicks Owenrs at LVHOA
The LP HOA had been severely mismanaged and neglected for many, many years. Ultimately, FCCM was hired to manage the HOA. FCCM resolved all the outstanding issues with the Fed, State & local authorities. They negotiated utility repayment plans. They organized legal voting of board members. They handled heated arguments during board sessions.
Michele, Sylvia and Maria always conducted themselves in a very professional manner and were always very responsive. I would highly recommend the company to manage any HOA.
_K. Kearney, HOA Treasurer
Greetings Michelle (and Sylvia),
I trust this message finds you both healthy and well.
I wanted to extend my sincere appreciation to you both for your extreme patience and professionalism during our last Association Meeting. From the onset of our meeting, I observed extreme passive-aggressive verbal accusations towards you both and the new HOA President. It became apparent throughout the Meeting that every line item was going to be challenged by the previous HOA President "just because" that person saw fit to do so and had the floor to speak. It wasn't easy to watch/observe/hear. I was in the entire Meeting until the homeowners were officially released. Your collective years of experience with difficult people definitely shinned through (with being calm and firm) and for that I applaud you.
Take care and God bless you both!
Respectfully,
_Homeowner at BL HOA
I would like to thank Michelle for assisting us in facilitating a transaction for our mutual client. Teamwork makes the dream work.
_ Roxana Murcia, Ardent Escrow
As one of the homeowners of BL HOA, I am very happy to have FCCM as our HOA Management Agent. The staff of this company are beyond expectations and can’t think of a word to describe their exemplary performance on their duties and responsibilities. Since I moved to BL HOA last July 2017 we had different management but with my own personal experience in times of need or concern, no one extended their help or performed their duties. Especially our last mgmt team who were very rude and did not know the job duties. Every time I call the office I felt like a ball being passed from one person to another and no action was done, no phone calls or emails returned. My experience is much different with FCCM. I strongly recommend FCCM to be our HOA management for the longest time possible. In addition, I salute the Manager Michelle Medina who is always on top of everything or I could say a woman of action. Knowledgable to her job and very professional.
_ N. Lee, Property owner at BLHOA
The team is greatly appreciated. Any concerns I have are resolved quickly. The team is very patient and works with you through anything. The team has great communication and are a phone call or email away… The team realizes we are human beings and do their best to help in many situations. Their understanding is greatly appreciated….
_T Good, Property owner at BLHOA
Our family has had the privilege of living in a community managed by First Choice Community Management for over 13 years. Our experience with their management team ha always been professional and enjoyable. We ould not hesitate to recommend First Choice Community Management to any prospective clients or potential homeowners. They will go out of their way to help those they manage.
_ B. Okarma, Owner at CPHOA
Well, I would like to start off by saying great work to Silvia and Michelle as property managers! You, ladies, have stood on top of your game in your HOA. There was also a very kind manager Ana who was very professional, called me back as soon as she said she would and kept her word just l lived in another HOA and this management team is top-notch and classy! Thanks again for your business etiquette!
_L Guillen, Resident at CPHOA
I would also like to take the time to give you and your team kudos for the kind and patient handling of our very confusing billing situation. Everyone I spoke to was very polite and helpful. You really went the extra mile to figure out what happened with our billing issue and I was really impressed. Too often we only take time to express frustrations but I would like to let you know that you did an amazing job, and it is very much appreciated!
_Sandra Stevens, Property owner at CHTH HOA
I just want to thank you for your help during these hard times. Thank you again for helping me resolve my issues and reaching out to me.
You have been totally Awesome
Kind regards
_Priscilla Otieno, Property owner at TGHOA
Thank you to Michelle for helping us with filling out the automatic payment. She was clear, simple, and concise. Perfect for me! She was friendly and knowledgeable and we appreciated her help.
Thank you to Brian Rodriguez. He is the property manager for our HOA. He always returns phone calls and emails right away. He is friendly, professional, and attentive to problems large and small.
Appreciatively,
_Dean and Marilyn Fetter, Property owners at CC HOA
Dear FCCM,
Just a note of GREAT APPRECIATION for the excellence in service provided by your company as our family faced a medical emergency that caused me to be late in paying my HOA on 126 instead of 12/1.
The understanding, compassion and professionalism at a most difficult time is appreciated beyond words!
_S. Moffatt, Property owner at WRHOA
Hello Silvia or Michelle,
I just would like to let you know I had the pleasure of speaking with Brian the Manager for the AT HOA. He was very receptive to my questions, responding with a great positive demeanor and detailed information regarding my call. I have been in the RE business for 40+ years with many years in customer service management and I would like to give you kudos for having such a person on your staff.
When I trained people, it was always with the attitude of helping the customer and this certainly is instilled into Brian's customer service approach.
With Regards,
_ steven kikkawa, Property Owner of B-17
Thank you so much for all of your kindness and patience with this transaction! You are truly a Godsend. I wish EVERY HOA had a Michelle Medina!! You are professional and kind, and you went above and beyond for our buyer to help us avoid a delay in closing. The epitome of amazing customer service.
Thank you again. I appreciate you!
_ LaToya Durosca – Escrow Officer, OSNational Redefining Title Solutions
Thank you so much for your excellent communication on the fire alarm issue at Unit 9 at the CCV HOA. Thank you for taking my call well after hours and very clearly explaining the course of action. I so appreciate the communication. I also appreciate your willingness to keep me in the loop of knowledge. I have contacted our tenant to inform her to expect a call tomorrow from the fire marshal company. Please feel free to contact me if you cannot reach Mrs. Smith. Thank you and have s nice evening.
_ S. Hunt, Property Owner at CCV HOA
Michelle is amazing! She was extremely helpful in a very difficult situation. Highly recommend.
_ J Stamp, Property Owner at BH HOA
Thank you to the HOA, FCCM for helping me and my dad on everything we need. They go above and beyond, special thanks to Michelle for being so kind to us.
_ S Dagget and J Mendoza, Property Owner at CP HOA
Last week via email, I reached out with a few concerns in regards to the HOA landscape... and within 48 hours it was all resolved and it now looks great... And as such, I'd like to Thank you and Saul for being so responsive, attentive, and diligent. Please thank Santa Cruz as well, he really did a great job as well.
You guys are great and I honestly cant thank you enough!
_P Kolker, Property Owner at PLC
The team at FCCM is knowledgeable, professional, and responsive. The services provided by FCCM have been invaluable to our HOA board members. Our HOA had been terribly mismanaged for many years and with the guidance of FCCM our HOA is now on track to resolving its numerous problems. Thanks to all at FCCM.
_Karen Kearney, Treasurer at LP HOA
Dear Michelle, Sylvia, Brian, and Anna,
It was my pleasure working with you during the years I was a Board Member of Brookhollow Home Owners Association. Aside from your complete professionalism you were always reachable and worked in the best interest of our association. Your team was appreciated by all of the residents of Brookhollow. I wish you continued success. Please feel free to use me as a reference.
_V Datlik, Former Board Member
I would like to take a moment to express my immense appreciation for this management company during the time I served as a board member.
Michele has great communication skills with both the board members as well as the vendors so that projects and other applicable tasks go as smoothly as possible. She is extremely knowledgeable in the Home Association business and provides adequate insight to our board.
Silvia is very organized and thorough when it comes to financials and our community’s accounts. She always makes sure we are in compliance and provides professional recommendations for the board to make proper decisions on items that require attention.
Brian is also a very valuable asset to FCCM. He hosts timely meetings where he provides thorough and detailed board books for each member to review. He dedicates his time to make sure each board member understands what they are receiving in their board books.
All in all, I highly recommend First Choice Community Management, as their skills and expertise allowed me to fully trust the handling of our Association and undoubtedly knew things would get done timely, professionally, and most importantly, be done RIGHT.
Thank you,
_ R G Chase Board Vice President
I would like to say thank you for all your support for the past 4 years. Every time I call in your team is prompt and personal. I appreciate the attention to detail and just being real. Please give you and your team a Big Thank You!
Respectfully,
_S Walker, Homeowner
I want to say Thank you to Michelle!!! Only you could do this job because I know how hard it can be dealing with different personalities every day. Your awesome attitude will be missed. The care and concern that you extended to me while I lived there will never be forgotten. The community, since I have been there I definitely enjoyed knowing that everyone in the neighborhood took pride in keeping everyone else aware of anything suspicious. With that being said, Thank you to everyone in Cypress Pointe!
_E Hicks, Past Homeowner
I would also like to make sure you know that as a lender I deal with multiple associations for my buyers and instead of being tossed off to an expensive website and taking two weeks to get the Condo Questionnaire back, I was pleasantly surprised working with your company. From my first conversation with you, I remember saying in my head “Wow, an HOA person who is so helpful and friendly and actually answers the phone”. Thank you for getting the Questionnaire back so quickly and because you did I’m able to close my loan and let the buyers move into the property in half the normal estimated time.
Thank you very much for all your help,
_Stefenee Hollander Branch Manager | NMLS# 804476 PRMG Paramount Residential Mortgage Group, Inc.
I have to give credit when credit is due. I have had nothing but positive interactions with everyone that I have come in contact with. From Michelle on down. They have been so accommodating with helping me understand and fill out the Home Improvement Forms. No appointment! I just walked in! I received a USB drive, Disc, and a Packet containing all of the requirements/rules, and regulations of the HOA from LGI. I knew what I was signing myself for. The rules helps to make sure that we all maintain our properties and it helps secure our property values from declining from disrepair etc. Whilst it may seem like an inconvenience to have to go to our neighbors in the vicinity of our homes to get their signatures for planned work, I understand why it’s necessary. It keeps down conflict and I am all for not creating conflict with my neighbors.
_ A Kyles, Homeowner
First Choice Community Management took over our property in June 2021. Since they have taken over I feel like our meetings are much more organized and the transparency of what is taking place on the property and with outstanding items is much more clear. Our previous company didn’t have good document retention and left us in a lurch with many items being incomplete. Michelle and Silvia at First Choice really helped wade through all the information and helped rebuild our property profile from the top to bottom. They got us a property manager and project manager and helped us review vendors. They have worked tirelessly to get the property back in order in the short amount of time we’ve had them. The team is a pleasure to work with and I know the owners love the newsletters and the new mailboxes. I hope we continue to work with them for many years to come.
- Christine Kemberline Board President
To First Choice Community Management
I would like to say thank you to First Choice Community Management and Michelle to whom I have nothing but positive interactions with. Over the past few years I have had to handle business for my mother P. Satterlund because she was almost deaf and was unable to make the phone calls. Every time I have had any interaction with Michelle she is very professional and very kind. I appreciate her great customer service.
Thank you,
- Cheryl Hough
First of all, I would like to thank you and your staff for your kindness, courtesy, and professionalism. The few times I’ve had the pleasure of contacting your office, I’ve ALWAYS had the opportunity to speak with a live person, not voice mail. My concerns have ALWAYS been met with the utmost concern and consideration. Although you’re faced with many challenges, being new to our community, you and your staff ALWAYS taken the time to listen and to address my concerns. I’m a long-time homeowner in CC HOA (32 years), and I’m very excited about the fact that your company is now our property management company. I assure you, however, that I will not take advantage of your kindness and I will only contact your company when necessary.
- P. Ruyle, Homeowner
You are an angel, thank you, Michelle! Thank you so much for going above and beyond to make this happen when others dropped the ball. I so appreciate your help and amazing attitude!!
Sincerely,
Heather Wolf
ESCROW OFFICER
To whom it may concern:
My name is Marianne Mejia, I reside at Palo Verde
I am going through chemotherapy for breast cancer and I have a caregiver, I’m fortunate that I have Michelle from FIRST CHOICE MGMT. to be in my corner helping me out so we can rectify this situation before I am forced to get another caregiver AND/OR have to pay towing fee’s. Michelle and her staff have been my champions in all this for what seems like an eternity!! I’m beyond grateful and need to let them know that they are recognized and appreciated!!!!
Thank you for employing such professionally patient and kind staff!
Respectfully
— Marianne Mejia, Resident
Dear Michelle,
You are awesome! BTW I loved your service. I appreciate what you have done and continue to do for the community, thank you! It is nice to know that someone (you) cares!
— A. Anderson, Homeowner
We lived in the PLC community from the summer of 2016 until April of this year, 2021. I believe that Silvia and the rest of the First Choice team took over as the community management sometime in 2018, and we were always very happy with the service that she and her team provided.
Anytime we had any questions or problems, we received a prompt and helpful response. Their communications by phone and by email were always professional and courteous.
If your HOA is looking for a management company, I would wholeheartedly recommend First Choice!
— C Chien, Homeowner
Thank you so much for being so on top of this file from the minute we reached out for help clearing several liens and judgments. It is so rare to find someone willing to take ownership of problem files, but you jumped in with both feet! Thank you for your awesome attitude and responsiveness to our many emails. We are now able to close this file on time thanks to all the effort and assistance you provided to our office.
You are a class act!
Thank you!
— Shelly Hays, Processing Department at United Trust Escrow
Michelle is always a pleasure to work with, very professional and super-efficient with our requests!!! …
— A. Tovar, Escrow Junction
Just met with Michelle for the HOA. She is absolutely amazing. She is awesome!! Brought clarity and understanding. She is very thorough in explaining the vision of the HOA. As well as the rules and regulations. Not to mention procedures. This experience is getting better with each encounter. Thank you, Michelle.
— S. Jackson, Homeowner
Thank you, Michelle. I have always enjoyed talking with you and appreciate your competence. I know working with HOAs can be challenging with all the different personalities but I have found you to be consistently calm and helpful. I appreciate your most recent help with my gate and your direction with regard to artificial grass, too.
— Z. Crosson, Homeowner
Thank you for all your help. I understand that with the copious amount of angry callers especially during this pandemic, your job must be extremely difficult and emotionally/mentally draining. I hope that these last few words of encouragement can give you the motivation and endurance that you deserve! I really appreciate your patience and understanding, it truly means a lot as a homeowner and in general, people looking after one another. During these unprecedented times, I am grateful to have wonderful service and to have a lovely representative assisting me and many others.
Again, thank you for all you have done for me and this community.
— B. Kim, Homeowner
I just want to take this opportunity to recommend First Choice Management for HOA Management. As a Real Estate Broker, I have dealt with my fair share of Management companies. They're either horrible or slightly less than horrible. No one, in 18 years has been GREAT, until I had the pleasure of working with Michelle Medina at First Choice. She got us everything that we needed during Escrow and even responded to us after hours on a holiday weekend! I am so pleased with First Choice and would recommend them to any Association who is looking for hardworking, responsive Management!
— A. Brick, Broker Brick & Co. Real Estate
I just wanted to express my appreciation for the professional management and personal care offered to the Cypress Pointe Homeowners Association and the diligence taken to ensure we enjoyed a pleasant, safe and structured community. By my account, First Choice Community Management should be the standard by which all community management companies are judged. From an owner’s perspective, your services are invaluable to the neighborhood. Thank you!
Respectfully,
— A Joachim
I would like to submit a recommendation for a business developed by First Choice Community Management. This group specializes in assisting homeowners associations, managing their associations.
Most time Homeowners Associations are governed by a board of directors made up of elected homeowners who may or may not have expertise in managing these types of organizations. Many hire a management group to assist in the administration of the business transactions of the homeowners association.
For the past four years, I have served on the board of directors of such an organization named VLVH HOA. I have been an owner within this association for approximately 10 years. First Choice Management has assisted our HOA in their administration needs for about 5 years now. However, I will transition off the board at the end of 2019.
Previous to First Choice Management, we had a different managing group which was not serving the needs of the community. We would not be informed regularly of much which needed to kept the Association appraised.
Since hiring First Choice Community Management(FCCM), we have been exceptionally pleased. Silvia and Michelle who head up are professional people who have experience with this type of assistance.
Some, but not limited to, services they provide:
Thorough Board Books provided at each monthly meeting encompassing the business of the past month and items on the horizon which the homeowners need to be made aware.
Regular “tours” through the neighborhoods encompassed within the association. This allows the board to act immediately on owners who are not keeping their properties in compliance with the regulations set forth by the Homeowners association.
Interaction with the lawyer designated to ensure the legality of policies and guidelines.
Comprehensive budget review and analysis on a monthly basis.
It is easy to see we are very pleased with the assistance provided by First Choice Community Management! Check out their website at
— Bill Crist, Board Member
We have had the pleasure of being a preferred vendor for First Choice Community Management. Michelle and Silvia are extremely professional. We have the same vision when it comes to customer service. . . Our clients are our number one priority. To work with someone that has that same view is absolutely amazing. I look forward to our continued business relationship.
—- M. Diaz, MerMaids
Dear First Choice Community Management,
I am reaching out to you today because we wanted to THANK YOU for your amazing costumer service!! Thank you for your patience and professionalism. We really appreciate that you get back to us right away on any questions/concerns we have. Thank you for being so kind and welcoming on our phone conversations. :)
Thank you,
—- The Dominguez Family
Being in the Real Estate business for 40 years I have worked with many HOA's whereby never have I experienced working with someone as professional, responsive and courteous as you are. Furthermore, we truly appreciate you always taking the time to take our calls and answer any questions we may have, and for the Buyer's Agent as well. You have made this the smoothest transaction with HOA involvement that I have ever experienced.
Thank You So Very Much For Your Time, Efforts, And Hard Work, You Are Truly Appreciated.
—- C. Stanford, Real Estate Broker
Michelle Medina is the best. She was extremely helpful and patient when I asked for a quick request. I am grateful that your company has a great Team on board and Michelle is a great example. She’s willing to help and accommodate our customers!
—- R. Marchetti, Loan Officer for US Bank
I want to thank and commend you for your management of the JRLRR for the last several years. You have always provided answers to any questions or matters of interest that concerned me and my wife, June. You have been prompt and diligent toward solving any problems that I was inquiring about relative to the property. I want to wish you and your team the best as you continue to serve the property management needs of property owners here in the high desert.
—- B. Johnson, Homeowner
I have owned my home in the CP Community since 2006, and loved every minute of it. Michelle and Silvia have been fighting for this community for a long time, from trying to keep it looking nice, to families being able to have a nice safe environment to go to. I worked with them while they were on the HOA board and they have always done what is best for the community. As a management company, they are very professional, respectful, and will do their best to work with you an any situation. I thank them for all their hard work and all that they have done for me and my family.
—- R. Flory, Homeowner
To Whom it may concern,
Since First Choice was involved with JRRVR HOA administration, the services and support improved very much.
First Choice employees responded immediately of any issues in a very friendly matter.
Issues has been solved efficiently.
I am really glad that I called First Choice before I started the process of selling my property in the HOA. I am grateful for the help from the First Choice HOA administration, specially to Michelle.
—- M Specker, Homeowner
I recently had to address some exterior repair on a rental home that we own in our HOA. Never needing to address any problems on our home I was in need of information. I phoned First Choice Community Management, LLC and spoke to Michelle Medina about my list of questions. She was very helpful with explaining what I need to do, help with filling out all the paperwork. In the end our repair project was completed without any problems and was completed in a timely manner due to the professionalism of First Choice’s staff. I would highly recommend this management company to anyone who may be in need of one.
—- J & D Cochran, Homeowners
I want to express my profound appreciation for First Choice Community Management for the excellent care they provide to our community. They are always willing to collaborate with the Board of Directors, providing us with a wealth of knowledge in multiple areas. FCCM has always been honest and willing to put in the extra time that is needed to run the day-to-day workings of our community. Over the last three years of service, FCCM has helped identified areas of improvement, brought these to the attention to the Board of Directors with the necessary information required to allow the Board of Directors to make an informed and precise decisions. FCCM cares about the fiscal well-being of our community. FCCM collaborates with the Board of Directors to find ways that we might save money while providing to the needs of the members of our community and increasing our reserves. I am proud to say with FCCM help, we were able to maintain our association fees at the same level for three years. This was a huge benefit for those individuals that are on a fixed income in our community.
FCCM management also spends much time talking to members of the community with such patience, answering questions when able and granting requests when applicable. This is apparent when dealing with unruly members or even members of the Board. When questions or request require more direction, FCCM does not hesitate to pick up the phone, getting the instructions they need and dispensing that information where necessary. They remain available after hours when emergencies occur, facilitating needed responses to control the situation. FCCM efficiently coordinates with multiple vendors that we work with quickly relaying information between the Board and our vendors. In closing, I would like to reiterate the great satisfaction I have for knowing FCCM is working with us to make our community a better place to live and look forward to seeing them continue their service to our community for years to come. I would highly recommend FCCM to any HOA that is looking for services of a management company.
— Diede, Past Homeowner / Past Board President
Great people, they treat your HOA like family, they listen, they are smart and they save us money!
— P. Cleveland, HOA Board President
Just wanted to write a few words and thank Michelle for her work for our HOA. Every time I call about an issue she is quick to respond and address. I feel so blessed to know that Michelle is watching out for my interest. Thank you Michelle for all your hard work.
— N Kassih -Homeowner
I'd like to take this opportunity to thank you for reaching out and going the extra mile for me. My problem with my reverse mortgage bank, was a stressful situation, in that they wrote me a letter stating I haven't been paying my HOA fees. I had sent them a form filled out with the current changes i.e., new management for our HOA here, apparently that change didn't get posted for some reason. In this recent bank correspondence, they threatened foreclosure if the fees were not paid right away. Needless to say I was very upset. Having lived here 15 years I never missed one payment to the HOA or Master Association.
You were so kind when I spoke with you, and you called the bank and straightened out the entire situation. I am grateful.
Thanks so very much for your help and kindness. To have an HOA Management that has my back is a secure feeling. We are all getting older and your consideration is appreciated.
Sincerely,
— J Doiron - Homeowner
I am writing you this email to thank you and your management company.
First Choice Community Management is one of many associations that I currently do business with but it is the only association management that I know off that actually helps the community, the tenants and the owners. I sincerely appreciate your good faith help on everything.
We are all on the same team with the same desires for our neighborhood and your association management helps make our neighborhood better.
Thank you,
— R Raskin - Homeowner
Just a quick email of gratitude for your assistance regarding my inquiry into the Condos in the HOA. I appreciate your prompt response and research you did in getting correct legal statues that answered precisely my questions. You went above and beyond and I am grateful for your time.
Best Regards,
— G Rohrbacher
Hello,
This is a quick note to express my appreciation to all the hard work that you do for our HOA. Your personal touch on all issues big or small adds value and expedites resolutions and makes everyone happy. So thank you and keep up the good work.
— N kassih - Homeowner
Much Appreciation goes to Michelle Medina, we were in a bind and needed our HOA docs fast, she had no problem accommodating us. No other company has the kind of customer service First Choice has, we are so very thankful to you Michelle and your company for your excellent service!
— J Carson, Madison Avenue Escrow
Michelle I can't thank you enough for your prompt attention to the delivery of all the HOA documents we needed for our Buyer to approve. Other Management Companies take up to 10 business days. I am so grateful you were able to turn them around in just 24 hours without any extra charges. Your service is exceptional. Thank you!
— A VanSlogteren, Escrow Branch Manager At Route 66 Escrow, Inc.
Dear Michelle Medina and Silvia Ramirez,
I want to thank you both for helping me and Board members. I can only talk for myself, since first elected in 2018 both you Michelle and Silvia provided me information on financial and administrative leadership in governing VLVHA with dignity and respect.
Thank you again,
— R. Mena, Member at Large
Hi Michelle,
I cannot thank you enough for your professional and immediate response to our request. Completing the request while on the phone is beyond exceptional service. Thank you again!
Best regards,
— C Mandel, Mortgage Loan Processor III
Good Afternoon,
I wanted to take the opportunity to thank First Choice for a job well done. They have always exceeded our expectations with our HOA demands. Thank you for doing a great job, and always providing reasonable fees for our Seller’s / Buyer’s during their escrow transaction. Also fast turnaround time for their HOA demands and documents, one of the fastest out there that I have inquired.
It has been a pleasure working with you.
Thank you,
— F Meyer, Escrow Assistant Escrow Junction, Inc.
I really want you to know that I appreciate everything your Association Management has done!
My previous tenants left their trash can out several times, and a couple of times started to let weeds grow. I live 40 miles away, and warned them that if It continued to happen about the weeds that I would raise the rent to cover cost for the Gardener. So glad that your company is on top of it.
I now have a great tenant in there and not one single complaint. We are all Blessed to have you as an Association Management. To have the amenities that we have the Dues are very reasonable, (which I shouldn't say for my own benefit). With what is involved taking care of everything you do including the maintenance for Pool etc., I honestly don't understand how you can stay in business.
May God continue to Bless You! Amen
Thank You,
— D Hicks- Homeowner
Hello.
I want to let our home association know how thankful I am to have had a home in LVR for the past 13 years.
First, I can to tell you that I am very pleased that we are with First Choice Community Management. Ms. Michelle Medina and Ms. Silvia Ramirez have been wonderful. On several occasions they have given me a personal phone calls. Once, it was because a random realtor had called them regarding my property and my house wasn't even listed. Ms. Ramirez thought it was strange and gave me a call to alert me of this odd call. Another time it was because our escrow company had called them and she was concerned for me. Just recently Ms. Medina called me regarding our new escrow company. She called me to verify. I am so thankful to have these smart and caring ladies managing our association. Thank you for choosing them.
Second, I want to tell you that I really love the LVR sign monument. It makes this place look "higher quality". I noticed that green benches were replaced with sturdier and better quality benches at the park.
Lastly, my family really enjoyed summer events held by First Choice Community Management team. Live band and lunch were really good ideas.
Thank you very much,
— C Han - Homeowner
To the team at First Choice Community Management:
I wanted to take a moment and thank you for all you have done to improve the HOA in LVR. I also would like to commend the Board Members that made the decision to hire you. Since you have come on board there has been a vast improvement compared the prior Management (Euclid Management). I was regularly disappointed with Euclid. They were difficult to reach and difficult to communicate with. They were what I like to call a "Can't Do" organization. First Choice represents the exact opposite. Phone calls are answered, answered without mechanical attendant and without being placed on hold. I always find a caring attentive listener on the other end of the line with a "Can Do" attitude. Emails are responded to in an expedient manner. The information I receive from First Choice is clearly presented in an understandable manner.
I also appreciate the efficient and economical electronic billing; things that Euclid did not provide. The billing is always accurate and timely.
Thank you very much,
— J Tomlin - Homeowner
Just wanted you both to know how much I appreciated all you did for me and my HOA. I know how hard you had to work, how much bs you had to put up with and how disrespectful some of our owners and tenants were to you.
I started as your biggest advocate and remain so today. For the most part, most of old and new board members know that we could not have made the progress we have made without your guidance and management. Please know you are both loved as friends as I move on.......
— P. Cleveland, Former HOA Board President
Hello,
You have done a great job in keep our Cypress Point community in the great place! As a homeowner in the community, we salute to your delicate work and your determination in keeping our community a great place to live and enjoy. We appreciate your awesome jobs! You deserve more than the kind words! Your works are appreciated! As a home owner of a property, Once again, thank you for your hard work! Salute to all your hard works for maintaining the Cyress Pointe community in such a great place to enjoy our families! Salute!
Thank you and thankful for all you have done to the Community!
— R Guo - Property Owner
To whom it may concern,
I have lived here in the community for five years now and my husband and I have decided to move out of the community for a large single story home (unfortunately our community doesn't offer the size we are looking for ☹️). Over the past two years since First Choice Community Management has been handling our HOA we have been very happy with the recent changes in the community. We have had two "community summer days" at our park where we have had food, live music, and greetings with neighbors in our community. In addition to that, we have had a lot of new up grades to our pool area and new signage that makes us look very welcoming as our family and friends enter here. Prior to the last two years of First Choice Community taking over, we had no positive movement into our community that added value and or desire to use the space that we had for our families. We believe that you have made that positive change and impact for local people to want to continue to buy in our community without the HOA going up since 1999 when these houses were first build. Although we are sad to leave here, we pray and hope that more great changes comes to this community. We have great friends who still occupy this area and want to see them still enjoy what good movement you guys have ahead for them and this community!!!! Thank you for all that you have done. You won't satisfy everyone, but know that if you keep good families in mind who are raising their children in a safe and fun area for them to be raised...... you are doing your job to the fullest. Take care.
—T Delay, Property Owner
Dear Michelle,
It was nice talking to you Michelle, Thank you so much for reminding me regarding what going on at my house for weeds, trash bin etc...etc...
you know exactly what need to be done and you always give me an update, you have amazing work ethic and I really appreciate it, and I am so lucky to have you there. Thanks again Michelle.
— P. Budiman, Property Owner
I just wanted to take a minute to Thank You for getting the HOA documents to me so quickly. It’s a pleasure working with a management company that doesn’t drag their feet. I really appreciated all your hard work.
— C. Silva w/ First Haven Escrow
I want to say how impressed I am with Michelle and Sylvia from First Choice Community Management the women very professional and knowledgeable. They have worked very hard to get our HOA up and running you two deserve a great big "Thank You"! You have given us so much help and knowledge. You are going to be a wonderful change to our community. Great community support. Very positive attitude!!
— T. Kerr, Property Owner
We have lived in our community for going on 2 years now and since First Choice has been our community management group we have seen nothing but positive and great changes! I couldn't be happier!
— B . Quick, Resident in HOA
I am writing this testimony to say how pleased I am with the improvements in our neighborhood. This is the first time, in my 10-1/2 years of residency, that I am seeing positive changes / upgrades within our area. Our new HOA Management is showing our community that our fees are genuinely being used in an appropriate manner. As a homeowner, I am looking forward to added landscape etc. that will add beauty and value to our neighborhood.
— C. Santee, Property Owner
I would allow Michelle to manage any of my properties. She is so organized and helpful. A++++
— N. Schardein, Property Owner
My husband Bill & I have lived in the ORE Community since April 2001. We have had many management companies handle the HOA but none compare to First Choice Community Management, LLC.
First Choice Community Management, LLC from the start has our community's interest first. First Choice Community Management has rectified many errors that our previous management company had neglected to perform.
For the first time in a long time we finally feel the money we spend each month for our HOA dues is money well spent.
THANK YOU!!!! First Choice Community Management, LLC. I will recommend your company to anyone who is in need of an HOA Management Co.
Warmest Regards,
— T. Long, Owner Since 2001
As a owner of the property in Cypress Pointe Homeowners Association, I would like to thank you & your staff for being on the top of every situation & sending the emails to us to be aware & up to date of any news, changes & improvements to create a better & safer area to live.
I am very happy to have a such a member to take care of the Association & the involvement.
Keep up the good works....
Sincerely,
— A. Amirian, Property Owner
I have to say that my experience with your company was GREAT! We got fast response and excellent service. Wish all HOA company worked like your company. I am looking forward to working with you again in the future. Again, thank you for your great service.
— Y Martinez of Majesty One Escrow
As a relief officer filling in for someone on vacation, you sometimes run across things that are missed. In this case it was the HOA package. I contacted Michelle at First Choice, begging for help. Not only did she help and we closed the file right on time, she did it with excellent customer service! So many times the management companies are not willing to bend and help, so it was really refreshing to have someone who wanted to help! Thank you, Michelle, again, for the amazing job you did for us!”
— D Chapparo of Chicago Title & Escrow
I am a resident at VLVH since year 2008. I have the pleasure to speak to Michelle at First Choice Community Management on a couple of occasion via telephone. Michelle has been very helpful. I want to say thank you for the great service. She was very professional in addressing my questions to my satisfaction. I also appreciate the changes that have been made to the community; such as security check at the pool during summer time, improvement to the community entrance and well maintained community. As a resident, I enjoy and feel safe to raise my family at this community.
I sincerely thank you for all your hard work and continue on improving our community.
Regards,
— L. Lee, Property Owner
Thank you for the wonderful Community Event where we enjoyed a great lunch and more importantly, time with our neighbors. We really enjoyed ourselves. I certainly hope this will be the beginning of many more community events in the future. Thank you for all the hard work and effort that went into putting this event together. You did a fabulous job and we appreciate it!
— G & H Lewis, Property Owners
I just want to give a shout out and a BIG THANK YOU to Silvia Ramirez andMichelle Medina for the October HOA NEWS LETTER! That is a nicely done newsletter! Much appreciated!!!
... Thanks soooo much for ALLLL you girls do for us!!!
— K. Kelly, Property Owner
First Choice has been a blessing to our HOA, they have worked so hard getting our HOA back on track. So happy to have them on board as our Management team.
— M. Tracy Board President
This is a thank you for all your help resolving the HOA issues from the previous HOA agency. My daughter and I are grateful to you and your company for first listening to us about our concerns. But more than anything we thank you for taking the time to research and take our concerns to the Board. We know that without all your help (even though I know you were overwhelmed by many issues) we would still be trying to resolve this. I sincerely hope that the community realizes what it has in the new management company. Thank you again for the expertise and concern.
— E. Rogers, Property Owner
I wanted to write a letter of praise and thanks to First Choice Community management as the new HOA Management service for VVLV HOA. I purchased my home in 2008 and paid some hefty fees and dues. I also had automatic with drawl set up with the past management and was paying the dues every month and the past management placed a lien on my home. Come to find out the delinquent dues owed belonged to the previous owner and the past management had never bothered to set up and account for me as the new owner, nor had they given me credit for the dues that were taken out of the escrow purchase. The past management listened and finally figured out with my help and credited my account so I thought we were done. Now to current times I am selling my home and to my surprise, when a title search was done on the property there was a lien filed by the past management for non-payment of dues. It was filed in 2009 and I bought the home in 11/2008. Frantically I called First Choice Community Management our new management to find out what was going on. I got hold of Michelle who absolutely did the best job ever going thru boxes of records they had received to check this all out for me and the HOA. I could not have asked for more effort on anyone's part. She kept the Escrow Company, Title Company and me as well up to date on what she was doing. She even called one evening at 7PM because she was still working! Michelle was able to determine that this was another error on the past management part and had it removed.
My experience with First Choice Community Management is A-1 and I thought you should know about it.
— J. McCartney, Property Owner
Michelle Medina was a great help. I can't believe how quickly she got out my HOA documents and the owner wasn't gouged! The fees were very reasonable.
— J. Myers, Western Resources Title
We are owners of a property on Desert Star in Victorville and we would like to Thank First Choice Community Management, LLC for helping our family resolve our long dragging issues with Cypress Pointe HOA. We could not be more happy with this awesome Management Team! Silvia Ramirez and Michelle Medina are our Saviors! We have felt at ease ever since they took over as Management and seem to always be available no matter what the call or visit to their office is regarding. Thank you for all you have done and continue to do with our property and the community. Cypress Pointe Community HOA have finally found the team that get results and actually cares and resolves whatever issue you are having with your property.
— M. Martinez, Property Owner
I just want to you know I'm very pleased with your services; you've been keeping me updated regarding all my HOA request.
Keep up the good work!
Best regards,
— D. Brito, Property Owner
Michelle Medina was very helpful and always on top of transaction. Great to work with.
— N Alvarez, Fidelity National Title Escrow Division
Michelle Medina was of great help. Very informational and nice. It was a pleasure working with her today! :)
— Wedgewood Inc. B Santos HOA Coordinator
First Choice Community Management is a great asset to SSE HOA. Michelle and Sylvia are very knowledgeable about the law and have helped our HOA navigate through complex issues which we never could have resolved on our own. They treat all of our members with professionalism and respect and have got to know several residents of our community on a personal level. First Choice communicates with the Board of Directors regularly and keeps us updated and informed of all Association matters. Their attention to every detail of HOA management has helped make our community a better place to live. Michelle and Sylvia truly care about our community as if it were their own. We highly recommend First Choice Community Management to any homeowners association.
— J. Gee, Board Vice President
I have personally worked with Silvia Ramirez and Michelle Medina for many years in their work on the management of the Cypress Pointe Homeowners Association in Victorville. Silvia and Michelle are extraordinarily conscientious and diligent in their work on this community. There are numerous incidences where their work ethic and persistent tenacity towards resolving problems has resulted in significant financial and management advantages to the residents of the community and the Association.
* They were instrumental in correcting accounting problems caused by previous poor management.
* They resolved issues with legal counsel representation and billing with significant financial improvement to the Association's balance sheet.
* They intervened with City officials to resolve and correct some problem situations in the community.
* They have diligently worked to maintain the aesthetic and functional quality of the community during the 2008-2012 recession.
* They have reduced delinquent accounts by over 80% in the last two years, resolving over a hundred cases.
* They are exceptionally well organized resulting in fast response times and fewer incidences of mistakes than I have experienced with other management companies.
Silvia and Michelle would be an asset to your community. They care about their work and the quality of life of the residents of the communities they manage. I strongly endorse them.
— Somis Investments, Inc. E. Taylor, Board President
Since First Choice community management started with Cypress Pointe in Victorville, our community has become safer, people are more involved, and we are a stronger community. Silvia Ramirez and Michelle Medina have done an excellent job.
They are professional and always willing to help solve any problems that arise. Our HOA couldn't ask for better service.
Their website mission statement says it all, "...our mission is to bring families a sense of community, safety, and pride of ownership by working with associations to reach their community goals." And that's exactly what they've delivered to Cypress Pointe.
I highly recomment First Choice Community Management to anyone needing a competent, trust-worthy property management company.
— P. Ervin Cypress Pointe HOA Board Member
Michelle and Sylvia,
I wanted to take this time to thank you for your professionalism. As a contractor it's not often that you find an HOA management company that is decisive and knows exactly what it is they're looking for. Since the beginning of our professional relationship, the two of you have proven to be aware of many aspects which pertain to the projects in which you require. This is highly commendable and appreciated from a contractors point of view. I also wanted to thank you for being patient during the project process, as sometimes things don't always go exactly according to plans. Being stern yet understanding is another quality in which the two of you and your management company possess. Not to mention swift payment upon completion. It has been a pleasure working with both of you, and I look forward to any future projects which may arise.
Thank You,
—TO THE MAX CONSTRUCTION
I would like to take this opportunity to thank the Victorville Cypress Pointe HOA, First Choice Community Management, especially Michelle and Silvia.
During some rough times that my family and I had to endure, they were very understanding and helpful. I have received much needed support from them I will always be grateful.
Thank you again.
— O. Godinez, Property Owner
We have lived in the Cypress Pointe Community since December of 2010. During our time here we have gone through at least 3 different HOA management companies and they have all failed in there own ways. Now we have an awesome company as our HOA management team and have fixed nearly all the issues that the others have either caused or did not deal with. Michelle Medina and Silvia Ramirez at First Choice Community Management have dedicated there time to make our community what it is today.
I would recommend First Choice Community Management to every HOA. They treat everyone professionally and with the respect they deserve.
— S Rector & K Rector, Property Owner
I would like to say it is a pleasure to work with First Choice Community Management. I manage a property within the Cypress Pointe association. Anytime I come into contact with First Choice the representatives are friendly, helpful and are eagerly willing to work with me. Keep up the good work and I look forward to working with you again.
— Mark Parmenter, Property Manager
Kind Words of Recommendation
I have had the pleasure of dealing with Mrs. Ramirez and Mrs. Medina first hand. What I can appreciate the most is there dedication to the community as board members. Always looking out for the home owner and the best for the community. They have definitely gone above and beyond with there ability to be dedicated to not only the community but making it a very pleasurable experience for us as home owners. They are very professional, hard working, positive, and committed! Thank you for your hard work.
— The Bilickes
As a owner of Lopez Landscape, I was introduced to Michelle Medina and Silvia Ramirez in May of 2011, and began working with them professionally in July of 2011. Michelle and Silvia were leaders of the Home Owners Association Board at the Cypress Pointe community in Victorville.
As leaders of the board they have kept in close contact with me regarding our responsibilities in their community. I have seen their hands on approach to making their community a better place.
On many occasions they have had to step in when the management companies were clearly not doing their job. They have had to research and hire vendors to take care of the tasks needed in the community, as well as supervise them to make sure the jobs were done correctly.
Over the last few years, they have gained a wealth of knowledge on how to manage communities by their own personal experiences, having to step in when other management companies failed. I am excited to hear they have decided to start their own management company, and have faith in their abilities to do so.
— Tammy Lopez
This is a letter of reference for Michelle Medina and Sylvia Ramirez in relation to their work in the Cypress Pointe community in Victorville. Their hard work and diligence has taken the neighborhood from good to great. They actively resolve issues for their residents and work cooperatively with the city of Victorville on common problems.
One problem in particular that showed their professionalism was when they had a water leak in the park. The leak not only caused significant damage to some landscaping but used a tremendous amount of water. They arranged to have the leak repaired and the damaged landscaping replaced. But most impressive was their responses to other residents regarding the water bill. They explained the maintenance was the HOA's responsibility, not the city's, and therefore the HOA was responsible for the water cost. Most people in similar situations expect or demand the city to eat the cost of the water. They were able to correctly explain that the burden should not fall to the rest of the water ratepayers but was solely their responsibility.
Their work in the neighborhood and their professional attitude in regard to the affairs of the HOA make them excellent candidates to take over the actual management of the HOA. I'm certain that in the future, their combined expertise would be of benefit to other HOAs as well. Their community is a model for the effective operation of a HOA, one which I have referred to in other neighborhoods looking to improve their quality of life.
— Douglas Robertson, City Manager
We would like to recommend Michelle Medina and Silvia Ramirez to be the property management of Cypress Pointe Community because of their dedication to the beautification and betterment of this community. This community has struggled under the countless property management companies that have done nothing to better this community but take our money. They have turned a blind-eye to enforcing the simple rules and regulations in place to make this community a great community, while Michelle and Silvia continually try to assists the homeowners again and again due to the fact that the other property management does nothing. Michelle and Silvia have been instrumental is getting the Neighborhood Watch started, keeping the homeowners informed, desperately trying to remove the vagrants and allow families that truly want to not just live here, but enjoy our community as well. We have community events that everyone enjoys, we look-out for each other and it is in large part due to the continual hard work of Michelle and Silvia.
We have lived here for over 5 years and have yet to see anyone work harder than Michelle and Silvia for the betterment of this community.
— The Harts
We need a management company close to us, working with us, and looking around for almost 24 hours, but this is something we're missing, so we are having many problems here because the management companies have never done their job.
Our HOA Board Members are doing an excellent job, Mrs. Michelle Medina and Mrs. Silvia Ramirez. They are working all the time throughout the neighborhood, doing all the jobs, fixing many things, helping out with many deliquent problems, talking with us about security, and even fixing the security cameras. The only people you always see working are Michelle Medina and Silvia Ramirez; they are responsible, respectful, and courteous people. They are doing too much for this community, working hard for us, and keeping this neighborhood safe so we feel safe.
— M. Smith
It is my great pleasure to recommend Michelle Medina and Silvia Ramirez for appointment as Managers of the Cypress Pointe Home Owners Association (HOA). Michelle and Silvia both have been a HOA Board Members for quite some time now and they both have done a great job helping me and fellow Cypress Pointe home owners resolving matters dealing with accounts and disputes.
They go above and beyond the norm in providing help and making sure billing issues and other problems are resolved. For example, I was repeatedly billed multiple charges by the previous HOA management company even after I promptly took care of the disputed matter.
This is when I solicited Michelle and Silvia's assistance. With their help they got matters resolved and both were very instrumental in resolving my billing issues.
They kept me informed every step of the way. Even on weekends, they were doing follow ups by phones or email. Their ability to work with others and following through speaks volumes about their commitment as a HOA Board Member.
— A. David
It is with great confidence that I write this letter as a recommendation of Michelle Medina and Silvia Ramirez the candidate for the position of property management of Cypress Pointe Community. In their position as board members they have done an excellent job as liaisons between the previous and current management companies to resolve and clarify issues for us, residents. They have been an undeniable asset to our community which would continue in the capacity of management.
They have always been willing to offer their assistance and continues to have an excellent rapport with many of the residents that they would serve. They have organized community events, keep us abreast of important news, managed to help direct us to the appropriate agencies in times of crisis (the big power surge of 2014) and the list goes on.
In three years of living in Victorville and showing rental property in and other surrounding areas I can say without question that they have done an excellent job of making Cypress Pointe a community where we are all proud to call home.
— S. McKenzie
